E-Law Solutions (Pvt) Ltd
Cancellation before work begins
A client who wishes to cancel a service must do so before any documentation work has started.
What counts as documentation work
Documentation work is considered to have started once any of the following has taken place:
- Approval of the company name, as this forms part of our documentation process
- Drafting of Form 1, or collecting information for it
- Consultation discussions on the documentation
- Drafting of the Articles of Association
- Our team emailing the client a document (such as Form 1) and requesting their approval
Cancellation after work begins
Once documentation work has started, the documentation (agency) fee collected is non-refundable.
Inability to complete the work
If E-Law Solutions is unable to complete the work because of the client's non-cooperation, failure to provide support or information, or any other reasonable cause, fees paid to the Registrar of Companies (ROC) will not be refunded.
Registrar of Companies fees
Once a fee has been paid to the Registrar of Companies, it is non-refundable under any circumstances.
Refundable amounts
Where a refund is approved, any unutilized Registrar of Companies fees (not yet paid to the Registrar) and any unutilized seal fees will be refunded. The documentation fee will not be refunded.
How to request a refund
All refund requests must be sent by email to info@esecretary.lk. The email must include the requester's bank details.
Processing time
Approved refunds will be processed within five (5) working days.
Refund recipient
Refunds will be made only to the person who made the original payment.
Transfer of reserved company name
Where E-Law Solutions has paid for and reserved a company name through its portal, and the client cancels our services and wishes to engage another service provider, we will transfer ownership of the reserved name to the party the client nominates. The transfer will be completed within five (5) working days of the client's written request, which must be sent to info@esecretary.lk.